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Bankstown City Unity Bank Response to COVID-19 Situation

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With the COVID-19 situation continuing to evolve in Australia, your Bank has been closely monitoring the situation and is taking the necessary actions to ensure we protect the health of our staff and our Members and to maintain the vital services we provide.

We will always place the welfare of our staff and Members at the forefront of every decision we make, and we clearly understand our responsibilities to the broader community and our Nation as a whole.

We have implemented plans that will allow us to continue to conduct our business and meet Members’ needs under any of the possible measures that may be taken to restrict the spread of the virus. Our staff are well equipped to work remotely, and we have a comprehensive suite of online solutions including mobile banking and internet banking. Our Call Centre is designed to continue to operate under the most severe conditions so you can be assured that all your needs will be met as usual.

We are also asking our Members to do the right thing – please do not come into a branch if you are required to self-isolate for any reason, or if you are feeling unwell with flu-like symptoms. We recognise these are uncertain times, but throughout the evolving situation we will continue to put our Members at the heart of our response.

For Members who are experiencing financial hardship due to the impacts of the current virus outbreak, we are ready to assist you and find options for your circumstances.

Please contact our hardship team at or speak to one of our friendly staff by calling 1300 65 4477.